Header Ads

NEWS: Thousands of Delta Flight Delays and Cancelations Prompt Federal Investigation

July 25, 2024 ,

The Department of Transportation has just announced a new investigation is now underway into Delta Airlines.

©Getty Images

It’s been almost a week since a global outage involving software updates left millions of travelers stranded with flight cancellations and delays across the country. While the airline companies have worked to restore flights as swiftly as possible, there’s still one major airline that just can’t seem to get back up and running as usual just yet. This ongoing problem has caught the attention of the Department of Transportation due to its high volume of consumer complaints.

Click here to subscribe

According to NPR, the US Department of Transportation (DOT) has launched an investigation to find out why Delta Airlines is now on its 5th consecutive day canceling and delaying flights. In a statement released by Transportation Secretary Pete Buttigieg on Tuesday, the department stressed they have “made clear to Delta that they must take care of their passengers and honor their customer service commitments.” To put a number to the chaos, according to data collected by FlightAware, which is a flight tracking website used by travelers, Delta Airlines had already canceled more than 400 flights and delayed around 860 flights for the day.

MCO Luggage Drop-Off

In response to the Department of Transportation’s investigation announcement, it seems Delta is attempting to be cooperative throughout the whole situation. Delta’s statement also went on to note that their teams were working around the clock to resolve the issues and resort to normal operations as quickly as possible.

©Getty Images

So other than extended delays, what else could the Department of Transportation look into within this investigation? Perhaps that answer lies within a letter Delta released this past Sunday. According to NPR, in the letter, Delta Airlines offered travel waivers to customers on flights impacted by the global outage. This waiver option would allow travelers to change itineraries and rebook their flights without any additional fees. This option seems nice enough, however, there are recent law changes that need to be followed now with airline cancellations.

©Delta

We’ve talked about the law updates which allow airline travelers the option to request a prompt cash refund for their cancelled flights instead of solely being offered a waiver, voucher, or credit for future or alternate flights. And, as the DOT’s Pete Buttigieg pointed out on X, “timely reimbursements for food and hotel stays to consumers affected by these delays and cancellations, as well as adequate customer service assistance.”

©Getty Images

It will be interesting to hear how the Department of Transportation’s investigation turns out, see how quickly Delta Airlines is able to resume normal flights once again, and looking to see if more options are made available to travelers experiencing delays and cancellations from Delta Airlines.

We’re constantly keeping up with the latest travel tips, news, and updates so make sure you’re following us for all the latest!

Former Flight Attendant Reveals 4 Things You NEED To Pack When Flying

Do you have a preferred airline you choose to travel with when you fly? Tell us all the reasons behind your decision in the comments below!

The post NEWS: Thousands of Delta Flight Delays and Cancelations Prompt Federal Investigation first appeared on the disney food blog.



from the disney food blog https://ift.tt/A5XGRuL

Post a Comment

No comments

Post a Comment

Subscribe to: Post Comments ( Atom )