WARNING: A Huge Problem With Genie+ Might Affect Your Upcoming Disney World Trip

Heading to Disney World in the near future?

Cinderella Castle

It’s a good idea to be prepared for the unexpected. Transportation can get delayed, rides can shut down because of technical difficulties, and technology can malfunction. Occasionally, we’ve seen the My Disney Experience app have some trouble, and this week it seems to be struggling again.

Over the past few days, we’ve noticed that Genie+ has had some challenges. On Saturday, one of our reporters was having trouble getting the app to load Genie+ selections. Starting at 7AM, guests who purchase Genie+ should be able to start making their first selection for the day, but in this instance, they weren’t showing up.

©Disney

Finally, at 7:50AM, selections became available. But then on Sunday, another reporter had a similar issue. At 7AM, the app would not let her make her first selections at 7AM. At 7:05AM, she was able to make selections from her phone, while another person in her party was able to at 7:10AM.

©Disney

This can be a big problem for those who are trying to get the most use out of this service and book those popular rides as soon as they can. This experience is happening for multiple guests, but it seems to be inconsistent from user to user. If you do have a trip coming up that you plan on using Genie+ for, you’ll want to be mentally prepared for this. If it happens to you, make sure to keep trying to make your selections in that app! You never know when it could be back up and running, so the more you monitor it, the faster you’ll be able to make those selections.

Toy Story Land

Also, make sure you take a lot of screenshots. In the event that you do need to request a refund, it’s always a good idea to have documentation of what happened.

Guest services

Lastly, be prepared to get to the parks early and/or stay there late. If Genie+ doesn’t end up working out for you, you’ll be able to get to more of those must-do experiences if you maximize your park time.

Long lines

In the meantime, stay tuned to DFB for all the latest Disney news.

These Will Be the Hardest Genie+ Reservations To Get in 2024

Join the DFB Newsletter to get all the breaking news right in your inbox! Click here to Subscribe!

WE KNOW DISNEY.
YOU CAN, TOO.

---

Oh boy, planning a Disney trip can be quite the adventure, and we totally get it! But fear not, dear friends, we compiled EVERYTHING you need (and the things to avoid!) to plan the ULTIMATE Disney vacation.

Whether you're a rookie or a seasoned pro, our insider tips and tricks will have you exploring the parks like never before. So come along with us, and get planning your most magical vacation ever!

Save 25% on the 2023 DFB Guide to Walt Disney World Dining with code WDW2023.

Have you had a similar issue in Disney World? Let us know in the comments below!

The post WARNING: A Huge Problem With Genie+ Might Affect Your Upcoming Disney World Trip first appeared on the disney food blog.

from the disney food blog https://ift.tt/ND2I6cY