Here’s What Disneyland Will Refund During the Coronavirus Closure
In response to the coronavirus outbreak, Disney has announced the closure of Disneyland Park and Disney California Adventure. Disney has already closed the parks in Shanghai, Hong Kong, and Tokyo and Disney World and Disneyland Paris will be closing after this weekend.
Sleeping Beauty Castle
The parks will be closed beginning the morning of Saturday, March 14th, and are currently scheduled to remain closed through the end of the month. Disneyland Resort Hotels will remain open until Monday, March 16th, so guests have time to make necessary travel arrangements. At press time, Downtown Disney will remain open during the park closure.
Disneyland has released information for guests who have already purchased resort stays, vacation packages, made Advance Dining Reservations, and more. Here’s what guests can expect to receive as far as refunds or future use of tickets, experiences, and more.
Disneyland Annual Passports
Disney has released the following statement for Annual Passholders: “All Annual Passholders who have Passports that are valid during the closure period will have their Passport expiration date extended based on pass type and level of access due to the impacts of the closure.” The new extended date will appear on the Passholder’s Passport account before the parks reopen.
Disneyland Annual Passholder Information screenshot ©Disney
Passholders who participate in the Monthly Payment Program will continue to make payments as currently scheduled, but will not be required to make payments during the dates the pass will be extended by.
Disneyland Annual Passes ©Disney
Reservations made by Disney Flex Passholders be cancelled during the closure with no penalty.
Room-Only Resort Hotel Reservations
Guests can cancel room-only hotel reservations for stays scheduled during the closure dates for a full refund. In order to receive a refund, guests can call (714) 520-5050.
Disneyland Website Screenshot ©Disney
The policy also states that if guests are unable to reach a Disney cast member before their check-in date, “guests will not be penalized or assessed fees for cancelling your Disneyland Resort hotel room reservation after your check-in date.”
Vacation Packages
Guests are also able to cancel their Disneyland vacation packages for visits scheduled during the closure, if booked through the Walt Disney Travel Company, for a full refund — excluding any third-party products and fees.
Disneyland Hotel
Again, guests can call (714) 520-5050 to receive a refund. As with room-only reservations, the policy states that guests will not be penalized or assessed fees for cancelling their Disneyland vacation package after the scheduled check-in date.
Dining and Activity Reservations
Guests are able to cancel dining and activity reservations during the closure at any time for a full refund. This includes reservations for Dining, Disney Princess Breakfast Adventures, Savi’s Workshop – Handbuilt Lightsabers, Droid Depot, Disneyland Resort VIP Tours, and Bibbidi Bobbidi Boutique.
Savi’s Workshop ©Disney
According to the policy, if a reservation is scheduled during the closure, guests will not be charged a fee and will automatically receive a refund if the reservation is not cancelled.
Special Event Tickets
Disney states that “Guests will be refunded the purchase price for any separately ticketed special events that were planned during the closure.”
80s Nite at Disneyland
If guests have purchased special event tickets for an event scheduled during the closure, they will automatically receive a refund within 30 days, and don’t need to contact Disney.
Disneyland Resort Operations Statement
The above information is provided by Disney on the Disneyland Resort website, where they’ve also listed the following statement that the closure is taking place “in the best interest of our guests and employees.”
Disneyland Resort Website Screenshot
We will keep you posted on these and other developments going forward.
We here at DFB have been tracking the steps that Disney has taken around the parks to prevent the spread of Coronavirus. You can learn more about that here.
Do you have more questions about Disneyland’s closure? Let us know in the comments below!
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